AskAway Blog

Ideas for Promoting AskAway at your Library

Submitted by Cristen Polley on Wed, 2018-05-23 16:45

A one-pager with ideas for small steps you can take to promote AskAway at your library.

Submitted by Cristen Polley on Wed, 2018-03-14 15:28

Submitted by Cristen Polley on Wed, 2017-11-22 12:04

A refresher on how to add Resolution and Descriptive codes at the end of your chat sessions.

Submitted by Cristen Polley on Mon, 2017-11-20 09:57

An interview with service provider Marjory Jardine at JIBC to learn how she approaches citation questions.

Submitted by Cristen Polley on Wed, 2017-11-01 10:46

A reminder on how to log out fully at the end of your shift.

Submitted by Cristen Polley on Mon, 2017-07-31 12:01

QuestionPoint recently hosted a brief 30 minute webinar with quick tips to improve chat reference conversations.

Submitted by Cristen Polley on Wed, 2017-03-08 13:37

The Florida State Library shared a webinar on emotional intelligence in chat reference.

Submitted by Cristen Polley on Fri, 2017-02-24 10:56

Best practices and tips to help you prepare for unexpected patrons.

Submitted by Cristen Polley on Mon, 2017-01-23 10:41

How to send permalinks (i.e. reliable links to database search results) to patrons.

Submitted by Cristen Polley on Fri, 2016-09-30 10:25

SFU Psyc 100 & 102 assignment notice.