Marie Radford BC Library Conference presentations available

Weren't able to make it to the AskAway sponsored sessions at the BC Library Conference this year? No worries! Marie Radford's powerpoint slides are now available on the Staff Portal:
Staff Tools --> Training
Effective Reference Encounters: Drawing from her extensive research into reference interactions, Marie presented tips and tricks for making the most of your in-person or virtual reference encounter.
About AskAway --> Quick Facts
Virtual Reference Trends: Marie presented findings from her international research project examining users and non-users of virtual reference services.
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BC ELN