AskAway Blog

AskAway Update: January 12th

Submitted by admin-boss on

AA News:
New Improved Service Provider Experience
On November 23, QuestionPoint installed a software update that changed the look and feel of the chat monitor. The new version improves the efficiency and effectiveness of the service provider experience, giving SPs more ability to customise the layout of information in the chat monitor. The new version requires your computer to have the latest version of Flash. For more information about this exciting

"Citation" Description Code now available

Submitted by admin-boss on

Available by popular demand!
QuestionPoint has added two new Description Codes, and one of them is the "Citation" code that many AskAwayers have requested! Now we can be much more specific than the generic "Ready Reference" description code.
The other new Description Code is "No Email", which doesn't apply to us anyway (as we all know, BC privacy law dictates that we cannot ask a patron's email.)

New Look for the Chat Monitor on Sunday!

Submitted by admin-boss on

On Sunday, November 23rd, QuestionPoint will be installing an update to the QP software. This will result in some changes to the look and feel (but not the basic functionality) of the chat monitor.
There are a lot of exciting improvements to the chat monitor in this update and it promises to improve the overall efficiency of the workflow and the speed of response between patron and service provider.
Check Your Version of Flash

Resources for SFU Students

Submitted by admin-boss on

Since we see a high volume of SFU students on AskAway, here is some information about writing, learning, research, tech support, ESL and graduate student resources available to SFU students through the SFU Learning Commons:
Writing and Learning Support:

Create an Quick Tutorial and Share Instantly

Submitted by admin-boss on

Jing <http://www.jingproject.com/> is a free, online tool that can be used to record a quick tutorial for a student and share it with them instantly. It's a great way to insert that instructional component into your AskAway sessions. Here's a great example of Jing in use:
"A Kwantlen student was very much a rookie, Biomed central had lots on Insite, it was 8;45 so I used Jing, she was able to view it. That is one cool tool…"

Refworks Help Pages

Submitted by admin-boss on

Helping a patron with Refworks, but don't have it at your library? Just never used it before? The Refworks Help Pages are available for free online, and they're really useful.
Here is the link: Refwork Help Pages
If you want to know how to get references from a database into Refworks, look at the navigation on the left side of the page.
Click on: Getting References into your Account
Then on: Importing from Online Data Vendors

AskAway Update for September 15th

Submitted by admin-boss on

In this update:
AA News: Welcome Back; New Committee Members; Multi-sector Database Bundle; New Library Looks; Service Provider FAQs; Patron Exit Survey
AA Quick Tips: Instruction Without Co-browse; New to the Service?
AA Stats: Did you know?
Absolutely Amazing Patron Feedback
AA News:
Welcome back!

Pages