Submitted by admin-boss on
We've discovered that some patrons may be experiencing some technical issues which are not immediately evident to the service providers. Librarian messages are constantly repeating in the patron's chat window/Qwidget.
I've created a tech trouble script for you to use when patrons log in to alert them that there may be issues:
Submitted by admin-boss on
The following press release went out yesterday to the BC library community. We are very saddened by this news from our public library colleagues.
Post-secondary AskAway remains in place, and we are in the process of developing strategies to manage the impact of the public library service closure.
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Submitted by admin-boss on
A few of you have reported experiencing trouble with QP this past week. The issues seem to mostly be related to logging in and out, and suddenly being timed out of QP. These could be related to your browser settings or your MyQP timeout settings. Please let me know if you experience any issues with QP during your shifts so that I can gain an accurate picture of the issue before reporting to QP.
As a precaution, please do the following 2 things before your next AskAway shift:
1. Check your browser settings:
Submitted by admin-boss on
Just a reminder that AskAway opens again for service on Monday, May 17th at 10 AM. What can you do to be ready for your first shift?
1. Get familiar with the Staff Portal again. This is where you’ll find links to all the tools you need to staff your shift (QP login, Campfire login, library guest logins, policy pages, etc..): <http://www.eln.bc.ca/askaway/index.php?page=main>
Submitted by admin-boss on
After a short hiatus, the AskAway Blog is back. We're working on migrating content from the old blog, but in the meantime, use this blog to share your thoughts, updates, assignment alerts and tips with other AskAwayers. To minimise spam posts, a login is required to post to the blog - login available on the Guest Logins page.
Submitted by admin-boss on
The SFU Library has a short research guide intended to help students who are researching the Olympics from a wide range of perspectives (business, kinesiology, geography, communiction...):
Olympics & Paralympics 2010.
A couple of my favourite links from this guide...
Submitted by admin-boss on
Post your links to resources that will help AskAwayers answer those Olympics questions! Here's a couple to get started with:
From Public Library AskAwayers: Over 35 sites about the 2010 Olympics, transportation, free events, tickets and more! http://delicious.com/askaway/2010+Olympics
Submitted by admin-boss on
AURORA, Colo., January 20, 2010
*A Reference Renaissance 2010: Inventing the Future*, co-chaired by Marie Radford and Rivkah Sass, will be held August 8-10, 2010, in Denver, Colorado. This exciting event will feature numerous presentations showcasing the latest reference trends and techniques that will give you new ideas and tools to better serve your customers. Also included are vendor exhibits, presentations specifically focused on products and services of interest to reference and information staff and plenty of opportunities for networking and sharing with colleagues.
Submitted by admin-boss on
A student wrote "what are your hours?" I immediately gave the AA hours. But, after the call, as always, I thought, "Suppose the student thought I was a Camosun librarian on the line and meant the physical library hours."
I have had students on AA complain about the heat in the library (in Kamploops) and ask if I can turn it down, so this cognitive confusion is probably pretty common.
So, note to self: Ask what is the meaning of "your".
- Richard Baer
Camosun College
Submitted by admin-boss on
Richard Baer recommended this article:
The Good, the Bad, but Mostly the Ugly: Adherence to RUSA Guidelines during Encounters with Inappropriate Behavior Online.
Authors:
Maness, Jack M.1
Naper, Sarah2
Chaudhuri, Jayati3
Source:
Reference & User Services Quarterly; Winter2009, Vol. 49 Issue 2, p151-162, 12p, 3 charts